Shipping Policy
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. I try to maintain accurate stock counts on my website but from time-to-time there may be a stock discrepancy and I will not be able to fulfill all your items at time of purchase. In this instance, I will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Return Due To Change Of Mind
lashoutwithcedes will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(lashoutwithcedes) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
4.0 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.1 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.3 P.O. Box Shipping
lashoutwithcedes will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at mercedesmelendrez457@gmail.com
Our Return Policy
Everything You Need to Know
Thank you for your purchase. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a refund or exchange. All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at mercedesmelendrez457@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, and include your proof of purchase, Please note, you will be responsible for ALL return shipping charges. I strongly recommend that you use a trackable method to mail your return. After receiving your return and inspecting the condition of your item, I will process your return or exchange Please allow at least five days from the receipt of your item to process your return. I will notify you by email when your return has been processed, for defective or damaged products, please contact me at the customer service number below to arrange a refund or exchange. If you have any questions concerning our return policy, please contact me at 6822447747 or mercedesmelendrez457@gmail.com
